Terms of Service & On-Site Training Policy

1. Scope & Tailored Quotations

ETAA Forklift Training Ltd ("we", "us", "our") delivers NPORS-accredited plant, forklift, and site safety training across the whole of the UK. All quotations are tailored to your site location, travel requirements, machinery categories, candidate experience routes (Experienced Worker Test or Novice), and group sizes.

2. On-Site Machinery & LOLER / PUWER Requirements

For all training delivered on client premises, the client must ensure that:

• Valid Certification: All plant and lifting machinery provided for training holds a current, valid Thorough Examination Certificate in compliance with LOLER (Lifting Operations and Lifting Equipment Regulations) and PUWER (Provision and Use of Work Equipment Regulations).
• Pre-Use Inspection: Every machine must pass a full pre-use safety inspection conducted by our instructor prior to practical training commencing.
• Safe Training Area: A segregated, safe practical operating area and suitable indoor room for theory assessments must be made available for the duration of the course.

3. Cancellations, Rescheduling & Machine Breakdowns

• 7-Day Non-Refundable Cancellation Policy: Cancellations made within 7 days of the confirmed training start date are strictly non-refundable.
• Rescheduling: Requests to reschedule outside the 7-day window are permitted subject to instructor availability.
• On-Day Machine Breakdown or Unsuitable Plant: If training cannot proceed or be completed due to on-site machinery breakdown, missing LOLER/PUWER documentation, or an unsafe working area, the remaining training will be rescheduled and an additional trainer day rate will apply to complete delivery.
• Inclement Weather: During severe or hazardous weather conditions, regular safety breaks will be taken and practical operating schedules adjusted at the lead instructor's safety discretion.

4. Candidate Eligibility & NPORS Certification

Candidates attending Experienced Worker Tests (EWT) must already possess practical operating competence on the relevant machinery category. Upon successful completion of theory and practical assessments, candidate details are submitted electronically via the official NPORS portal for card issue (5-year standard NPORS card or 2-year CSCS-logo card).

5. Insurance & Governing Law

ETAA Forklift Training Ltd maintains £20,000,000 Public Liability Insurance and £5,000,000 Professional Indemnity Insurance. These Terms are governed by the laws of England and Wales.